Google and Apple Both Failing to Satisfy

The American Customer Satisfaction Index has just released its 2d quarter update , and things are n’t looking so skillful for high performer like Google and Apple . In the Web Portal category Google has slipped three point from last year , while Yahoo has realise three points . The resultant : Yahoo has overtaken Google in the top post , with scores of 79 and 78 , severally . Meanwhile , Apple is have got trouble of its own .

While still perched above other personal computer manufacturer , Apple has slipped four spot this year , drop from 83 to 79 . Between Apple and current contender HP there is only a three - item difference .

So what are Apple and Google doing wrong ? Or are our expectations for gamy perform companies the only thing that ’s changed ? [ resultsviazdnet ]

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