In a new written report from Pro Publica , Facebookapologized for inconsistentlypolicing hate manner of speaking on its platform . Pro Publica reporters submitted 49 samples of berth from users who believed moderators made the wrong call , either by removing licit reflection or by take into account hatred speech to remain online . In 22 of those guinea pig , Facebook admitted its cognitive content reviewers made the wrong call . recognize the mistakes , Vice President Justin Osofsky promised to double the size of its content review team to 20,000 in 2018 .
When a dozen mass flagged the Facebook group “ Judaic Ritual Murder , ” the web site claimed there was no ravishment of its community standards . likewise , when another user ease off a meme with “ the only serious Muslim is a flaming dead one , ” displayed over the body of a piece who ’d been shot in the headland , they were differentiate , via an automatize message : “ We looked over the photo , and though it does n’t go against one of our specific Community Standards , we understand that it may still be queasy to you and others . ”
Facebook by and by reversed both decisions after Pro Publica submitted them , as part of its report .
“ We ’re dark for the mistakes we have made — they do not reflect the community we need to serve build up , ” Osofsky distinguish Pro Publica in a assertion . “ We must do best . Our insurance provide contentedness that may be controversial and at times even loathsome , but it does not cross the wrinkle into hatred speech . This may let in criticism of public physical body , faith , professing , and political ideology . ”
A disturbing reputation from the Wall Street Journal on Wednesdayprofiling content moderatorsfound that proletarian across Silicon Valley are given only a few minute to refresh flagged items . That time may not enable moderators to develop a clear , consistent logical system for hatred speech or to intelligibly recognize between review a religion ( which is protected ) and attack one ( which is not ) .
Facebook , like Twitter , Youtube , et al , must face two serious issues . The first is scale . With two billion users , the amount of flag cognitive content to review is immense . At nowadays , there ’s no sustainable way for Facebook to scale its temperance efforts with how much capacity user produce . Silicon Valley is turn over to algorithms to avail , but nothing signal that machines will be a quick fix .
secondly , Facebook has long valorizedcontent - neutrality and the First Amendment , essentially saying platforms should be laissez - faire in policing content unless dead necessary . This direct to wispy and turbid pattern on hate address , because they ’re designed to set off as piddling direct intervention from the platform as possible . How does minimum intervention oeuvre at this scale ? It does n’t , and Facebook knows it . Charlottesville ’s public debate on platform answerableness was the first computation for hazily defined rules on hate speech , and reports like Pro Publica ’s tease that many more are to hail .
[ Pro Publica ]
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